Duke Energy
Duke Energy App Info
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App Name
Duke Energy
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Price
Free
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Developer
Duke Energy
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Category
Business -
Updated
2026-01-19
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Version
7.2.0
Frequently Asked Questions
How do I create an account to start using the Duke Energy app?
Download the app, open it, and select 'Sign Up' to create a new account using your personal details. You can then log in with your credentials.
Can I log in quickly with fingerprint authentication?
Yes, after initial setup, enable fingerprint login under Settings > Security in the app for faster, secure access.
How can I view my current energy bill?
Login to the app, tap 'Bill Overview' or 'View Bills' on the main menu to see your current bill details instantly.
How do I pay my bills using the app?
Navigate to 'Pay Bills' in the app, select your bill, and choose your preferred payment method to complete the transaction.
How does the app help me monitor my energy consumption?
Go to 'Energy Usage' to view your recent and historical consumption data, helping you identify usage patterns.
Are there any tips or alerts to help me save energy?
Yes, enable notifications under Settings > Alerts for personalized energy-saving tips and reminders to reduce waste.
How can I set up automatic bill payments?
In the app, go to 'Payment Settings' > 'Automatic Payments' to enable and configure automatic billing with your preferred payment method.
What should I do if I experience a power outage?
Use the 'Report Outage' feature within the app to inform Duke Energy and check outage updates with estimated restoration times.
How do I access special savings offers through the app?
Navigate to 'Offers' or 'Energy Savings' section to view and activate current discounts and programs to save energy and money.
What should I do if I encounter login issues?
Try resetting your password via 'Forgot Password' or contact customer support through the app for assistance.
