Protection 360™
Protection 360™ App Info
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App Name
Protection 360™
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Price
Free
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Developer
T-Mobile USA
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Category
Business -
Updated
2026-02-05
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Version
3.448.0
Frequently Asked Questions
How do I get started with Protection 360™ after downloading the app?
Open the app, register with your T-Mobile number, and follow on-screen prompts to set up your device protection and services.
Is Protection 360™ free to use, and what features are included?
Yes, live tech support, claim filing, and basic security are free for subscribers. Additional benefits may require enrollment or upgrades within the app.
How can I access live tech support within Protection 360™?
Tap 'Support' tab on the home screen, then select 'Live Support' to connect via call or chat anytime, 7 days a week.
How do I file a claim for my damaged device?
Go to 'Claims' section, tap 'File a Claim,' and follow the step-by-step instructions to submit details and photos of the damage.
Where can I view my coverage details and FAQs?
Navigate to 'Coverage' from the main menu to see your policy, deductible info, and frequently asked questions for clear understanding.
How do I locate my lost or stolen device using Protection 360™?
Select 'Device Locator' from the app, then view your device's location on the map and initiate remote actions if needed.
Can I back up my data through Protection 360™?
Yes, go to 'Data Backup,' select the data types to back up, and follow instructions to secure your contacts, photos, and files.
Are there any costs for using the security features like threat detection?
Most security features are included at no extra cost for subscribers; check the 'Benefits & Extras' section for optional upgrades.
What should I do if I encounter technical issues with the app?
Try restarting the app or device first. If problems persist, contact 'Live Tech Support' in the app for assistance.
How do I upgrade or manage my subscription benefits in Protection 360™?
Go to 'Settings' > 'Account' > 'Manage Benefits' to view, modify, or upgrade your protection plan and benefits.
