RingCentral

Frequently Asked Questions

How do I set up my RingCentral account for the first time?

Download the RingCentral app, create an account, and follow the onboarding instructions. Set your business hours and preferences in Settings > Business Settings to customize your experience.

Can I use RingCentral on multiple devices?

Yes, download the app on your mobile device and desktop, then log in with your credentials. RingCentral supports seamless device switching from Settings to ensure continuous communication.

What are the core features of RingCentral I should know?

Core features include unlimited US/Canada calling, call management tools, AI live transcription, messaging, video meetings, and integrations with apps like Salesforce and Slack.

How does the AI-powered live transcription work during calls?

Enable live transcription in Settings > Call Settings. It provides real-time text of your calls to help improve clarity and accessibility during conversations.

What is RingSense AI and how does it help me?

RingSense AI offers real-time note-taking and conversation insights. Access these features via Settings > AI Tools to capture key points effortlessly.

Are there free plans available? What features are included?

Yes, RingCentral offers a free version with limited features like basic messaging and calling. Upgraded plans like RingCentral Video Pro+ offer advanced AI and integrations, available via Settings > Subscription.

How do I upgrade my subscription plan?

Go to Settings > Billing > Subscription, select your preferred plan like RingCentral Video Pro+ or RingEX, and follow the prompts to upgrade and customize features.

What should I do if I encounter call connection issues?

Check your internet connection, restart the app, or verify account settings in Settings > Network. If persistent, contact support through Help > Support Center.

Can I integrate RingCentral with other productivity tools?

Yes, go to Settings > Integrations to connect with apps like Salesforce, Slack, HubSpot, and Google Contacts for seamless workflow integration.

How do I troubleshoot background noise during calls?

Enable AI background noise reduction in Settings > Call Settings. Use Safe Driving Mode for mobile calls to help mute unwanted environmental sounds automatically.