Zepp

Frequently Asked Questions

How do I get started with the Zepp app and connect my devices?

Download Zepp from your app store, create an account, and follow the prompts to pair your Zepp-enabled devices via Bluetooth in the app's device management section.

What permissions are needed for Zepp to work properly?

Zepp requires permissions for activity tracking, location, storage, notifications, camera, calendar, and nearby devices, all manageable in your device's app settings under permissions.

How can I view my health data like steps and heart rate?

Open the Zepp app and navigate to the 'Health Data' section to see real-time and historical data including steps, heart rate, sleep, and calories burned.

How does the sleep feature in Zepp improve my sleep quality?

The Aura feature provides personalized sleep advice, sleep aid music, and recommendations using AI technology, accessible through the Sleep menu in the app's main interface.

Can I analyze my workouts with Zepp, and what data does it track?

Yes, Zepp records route, duration, calories, heart rate, and other exercise stats during activities. Find these analyses in the Exercise section after your workout.

How do I manage or customize reminders and alerts in Zepp?

Go to Settings > Reminders in the app to set up or modify health alerts, call/message notifications, sedentary prompts, and alarms based on your preferences.

What are the benefits of subscribing to Zepp Aura Premium?

Premium offers advanced sleep suggestions, detailed health insights, exclusive content, and additional customization options. Subscriptions are available in the app's 'Subscription' section.

How do I subscribe or cancel my Zepp Aura Premium plan?

Subscribe through Settings > Account > Subscriptions in the app; cancel via your Google Play or iTunes account before renewal, with options available in your device settings.

Will Zepp work without granting all permissions?

Yes, Zepp can operate with limited functions without some permissions, but full features like activity tracking and notifications require permissions granted through your device's settings.

Is Zepp suitable for medical diagnosis or treatment?

No, Zepp is designed for fitness and health tracking only, not for medical diagnosis or treatment. Consult healthcare professionals for medical concerns.